Hi all,
Looking for some advice following a recent Chinchilla that I’ve sold. I’ve been breeding for 20+ years and Thursday 28th i sold a pair of males to a young family with young children. A beige and a grey. The beige was going to be for the little girl (approx 5) and the grey was going to be for the little boy (approx 9)
Saturday afternoon I had a message to say the beige Male was very quiet and wouldnt really move. I told them they were nocturnal etc and to see what he’s like later on the evening.
Long story short - they brought the beige Male for me to have a look at on Sunday and he was so weak he could hardly stand. He then started to spurt blood out of his mouth and eventually died in my hands after a couple of minutes.
In the 20 years I’ve been breeding I’ve never experienced a chin death like that and it was traumatic.
The grey Male was and is not showing any signs of illness and the beige males siblings are all fine. My personal opinion is that the beige Male has been grabbed too tightly by the little girl and has punctured an organ.
My issue now is that the family have asked to buy another off me which I’ve said I’m not happy to do as there’s obviously an issue in their care. To which they’ve now asked for a refund of the price paid for the beige chinchilla (£90). I’ve offered as a gesture really to give them £45 or alternatively they can pay for an autopsy to determine the cause of death.
This is my first time selling a chinchilla to a family with young children and it will definitely be the last. I’m just looking for any sort of advice re the request for a full refund etc.
Any help is much appreciated.
Many thanks
James
Looking for some advice following a recent Chinchilla that I’ve sold. I’ve been breeding for 20+ years and Thursday 28th i sold a pair of males to a young family with young children. A beige and a grey. The beige was going to be for the little girl (approx 5) and the grey was going to be for the little boy (approx 9)
Saturday afternoon I had a message to say the beige Male was very quiet and wouldnt really move. I told them they were nocturnal etc and to see what he’s like later on the evening.
Long story short - they brought the beige Male for me to have a look at on Sunday and he was so weak he could hardly stand. He then started to spurt blood out of his mouth and eventually died in my hands after a couple of minutes.
In the 20 years I’ve been breeding I’ve never experienced a chin death like that and it was traumatic.
The grey Male was and is not showing any signs of illness and the beige males siblings are all fine. My personal opinion is that the beige Male has been grabbed too tightly by the little girl and has punctured an organ.
My issue now is that the family have asked to buy another off me which I’ve said I’m not happy to do as there’s obviously an issue in their care. To which they’ve now asked for a refund of the price paid for the beige chinchilla (£90). I’ve offered as a gesture really to give them £45 or alternatively they can pay for an autopsy to determine the cause of death.
This is my first time selling a chinchilla to a family with young children and it will definitely be the last. I’m just looking for any sort of advice re the request for a full refund etc.
Any help is much appreciated.
Many thanks
James
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