I don't think my chinchilla is drinking/eating!! I need help!!

Hello all,

On Wednesday I got two chinchillas, I am a first-time owner. I am stressing out because I don't think my chinchillas are eating and drinking!

I've seen one of them, Nova, drink from her water bottle once, and I've occasionally seen her eat her hay. I offered her pellets once and she ate one or two. My other one, Nyx, has also eaten a bit of hay but I have never seen her drink or eat her pellets.

Here's some more context to help you understand the situation:

They are not a...

I don't think my chinchilla is drinking/eating!! I need help!!